The 3 Minute Twitter Challenge [Video]
Seesmic, the so-called “Twitter of video”, earned a unique accolade this weekend: my complaint of a site issue, posted to Twitter, received a response within 3 minutes. The problem was fixed within an hour.
My question: is Seesmic indicative of a wider trend, wherein corporations actually (gasp!) listen to their customers (beyond mere lip service), [...]
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